Privacy Statement

Since May 25, 2018, the General Data Protection Regulation (also known as AVG) has become applicable in all European Union countries. One of the aims of these new regulations is to give you more control over the use of your personal data. Your privacy is very important to us and clear information is indispensable for that. Therefore, we have written this privacy statement to inform you about our privacy policy.

This is a website for the Warm Home Zwolle project of Stichting Voor Elkaar Zwolle (SVEZ), Wilhelm Röntgenstraat 4, 8013 NE, Zwolle. SVEZ works within the framework of the Warm Home Zwolle project, together with our cooperation partners.

SVEZ is the (processing) controller within the meaning of the AVG for the website and the contact options indicated on the website. We process personal data in various ways as part of our business operations. Personal data is any information that tells something about you as a person. Personal data provides information about your identity.

We process personal data about you when you visit one of our websites, have contact with us, or at an inventory interview. In this privacy statement, we provide information about our processing of personal data in each situation. For each situation, you will also find information about the rights you have and how to exercise them. It also includes our contact information, in case you have further questions.

Reading guide: when referring to natural persons (male or female) we use the masculine form (he/him/his) each time for ease of reading.

1. Visit websites

Data processing when using websites
When you visit and use the website of Warm Home Zwolle, we may process personal data from you. Stichting Voor Elkaar Zwolle is the data controller in the sense of the AVG.

We process your personal data when you actively provide it through the website, for example, when you enter your email address to receive newsletters, or when you complete an online contact or registration form. We also keep correspondence, for example, when you contact us by email or phone.

Furthermore, from everyone who visits the website, data are collected that the browser sends along, as well as information about surfing behavior. This information includes your IP address; browser specifications; and data on your surfing and clicking behavior on the website such as date, time and duration of website visit, entrance to the website (directly, via a link or search engine), pages viewed, search terms used and the like. This is largely done with cookies, additional information about this can be found in our cookie policy.

Purposes and legal bases

Using the website

We process the data of website visitors to ‘Warm Thuis Zwolle’ primarily to ensure that they can use the website in question. This is to ensure that visitors see the website in a format that suits their browser and device (phone / PC / tablet), (possibly) to subscribe to a newsletter and contact them through the contact form. The legal basis for this processing is our legitimate interest in the appropriate provision of our website Warm Home Zwolle and any further communication with our website visitors.

Security, litigation, legal obligations

We process data for the security of the website and accounts and the prevention, detection and prevention of (action against) fraud or other unlawful use of the website. We may also need to process your data for handling any disputes or complying with legal obligations, such as administrative duties, as well as any duties in the context of investigations by competent authorities or court orders. The legal basis for this processing is our legitimate interest in security; combating unlawful use; and enforcement of our rights. Insofar as legal obligations lead to data processing, those obligations constitute the legal basis.

Recipients
A processor engaged by us may have access to your personal data. A processor is a service provider that also processes personal data for us as part of its services. This is the case, for example, when a service provider provides mailings or website hosting.

In the future it could happen that we transfer one or more organizational units to a third party or we merge with a third party. In that case it may be necessary to transfer your (personal) data as well.

We may further disclose your personal data to third parties, (a) if you have given your consent; or if we are compelled to do so in order to (b) resolve a dispute; (c) comply with legal obligations; or (d) take action against unauthorized use of the website.

The use of cookies also involves third parties, for information about them please refer to our cookie policy.

Retention periods
We keep your personal data for as long as it is necessary. How long this is varies. Where possible, we mention the concrete retention periods we use in a specific context in the corresponding privacy information. We determine the retention period based on the following criteria: (a) the purpose for which we use your personal data: we keep the data for as long as is necessary for that purpose; and (b) legal obligations: various laws and regulations impose minimum periods on us, during which we are obliged to keep the (personal) data covered under them.

Privacy and your rights
You have several rights under the AVG regarding the processing of your data.

Below is a summary of your rights. You have the right:

to obtain information about the processing of your personal data and the right to access the personal data that we process about you;
if you have given us permission to process personal data, the right to withdraw your permission at any time;
insofar as you have provided us with data and we process them automatically on the basis of your permission or an agreement with you; the right to receive those personal data in a structured, commonly used and machine-readable format. You thereby have the right to transfer those data back to another party;
the right to request that we correct or supplement your personal data if they are incorrect or incomplete;
the right to object to the processing of your data on the legal basis of our legitimate interest (see under the heading of bases). Such objection must be based on the reasons related to your specific situation. We will then balance these against our legitimate interests;
if the circumstances no longer allow us to process data; the right to request that we delete your personal data. This may apply, for example, if you withdraw a previously given consent.
the right to request that we restrict our processing of your personal data. This only applies if (a) your data may be incorrect, but this has not yet been checked or corrected; (b) the processing is unlawful, but you do not want us to delete that data; (c) we no longer need the data for our purposes, but you still need it; (d) you object on the basis of special circumstances and it is still unclear whether this objection is justified or not; and
the right to submit a complaint to the Authority for Personal Data, if you believe that we are processing or have processed your personal data in violation of privacy regulations. These are the European General Data Protection Regulation (AVG) and the Dutch General Data Protection Regulation Implementation Act (UAVG).
A detailed explanation of your privacy rights can also be found on the website of the Personal Data Authority. There you can also file a complaint.

Cookies
We use “cookies. Some cookies are necessary for a site to function properly and others allow us to analyze site usage and users for the purpose of improving the website. For more information, please visit our cookie policy.

Contact details
For privacy-related questions, please contact: info@wordpress-926088-5577509.cloudwaysapps.com.

General contact information:

Foundation For Each Other Zwolle

Wilhelm Röntgen Street 4

8013 NE Zwolle

2. Contact

Data processing when contacting
When you contact us in the context of Warm Home Zwolle, personal data about you will be processed. Foundation For Each Other Zwolle (SVEZ) is the data controller in the sense of the AVG. In this privacy statement we inform you about the processing of personal data when you contact us.

We process your personal data when you contact us in order to handle the contact with you. This may be to answer your question or to handle a complaint from you.

Purposes and legal bases
Below is the complete listing of processing purposes.

Handling contacts, including any follow-up contact
Answering questions and increasing their quality and efficiency (in the case of questions that have already been asked);
Handling complaints, including follow-up contact (requests for further information;
Answering your questions or providing requested information;
Complying with legal obligations;
Handling any disputes.
Any processing of personal data must be based on a basis in the AVG. On which basis we process your personal data varies from case to case. The processing of your personal data to handle contact with you can be based on the performance of an agreement with you, and on our legitimate interest in handling contacts with data subjects as part of the proper conduct of our business. The processing of notifications and the forwarding of notifications is based on your consent. You may withdraw this consent at any time, without having to provide a reason.

In the future it could happen that we transfer one or more organizational units to a third party or merge with a third party as part of Warm Home Zwolle. In that case, it may be necessary to transfer your (personal) data as well.

Retention periods
We strive to keep your personal data as short as possible. How long this is varies. Where possible, we list the specific retention periods we use in a specific context in the corresponding privacy information. We determine the retention period based on the following criteria: (a) the purpose for which we use your personal data: we retain the data for as long as is necessary for that purpose; and (b) legal obligations: various laws and regulations impose minimum periods on us, during which we are obliged to retain the (personal) data covered by them.

Privacy and your rights
You have several rights under the AVG regarding the processing of your data.

Below is a summary of your rights. You have the right:

to obtain information about the processing of your personal data and the right to access the personal data that we process about you;
if you have given us permission to process personal data, the right to withdraw your permission at any time;
insofar as you have provided us with data and we process them automatically on the basis of your permission or an agreement with you; the right to receive those personal data in a structured, commonly used and machine-readable format. You thereby have the right to transfer those data back to another party;
the right to request that we correct or supplement your personal data if they are incorrect or incomplete;
the right to object to the processing of your data on the legal basis of our legitimate interest (see under the heading of bases). Such objection must be based on the reasons related to your specific situation. We will then balance these against our legitimate interests;
if the circumstances no longer allow us to process data; the right to request that we delete your personal data. This may apply, for example, if you withdraw a previously given consent.
the right to request that we restrict our processing of your personal data. This only applies if (a) your data may be incorrect, but this has not yet been checked or corrected; (b) the processing is unlawful, but you do not want us to delete that data; (c) we no longer need the data for our purposes, but you still need it; (d) you object on the basis of special circumstances and it is still unclear whether this objection is justified or not; andthe right to submit a complaint to the Authority for Personal Data, if you are of the opinion that we process or have processed your personal data in violation of privacy regulations. These are the European General Data Protection Regulation (AVG) and the Dutch General Data Protection Regulation Implementation Act (UAVG).
A detailed explanation of your privacy rights can also be found on the website of the Personal Data Authority. There you can also file a complaint.

Contact details
For privacy-related questions, please contact: info@wordpress-926088-5577509.cloudwaysapps.com.

General contact information:

Foundation For Each Other Zwolle

Wilhelm Röntgen Street 4

8013 NE Zwolle

3. Inventory interview

After you leave your contact details we will contact you for an inventory interview. The ‘Warm Home Zwolle’ project helps residents who cannot afford to pay for an energy-efficient home. If you want to make use of the ‘Warm Home Zwolle’ project, we need information from you. Think of:

Postal code and address details;
Type of home (owner-occupied or rented);
Whether you meet the income limit of 130% of the legal minimum.
When we contact you, we will request this data from you and we will keep it for a maximum of 3 years after the energy measures have been implemented. We also ask your permission to share this personal data with our project partners. These include the municipality of Zwolle, energy coaches of neighborhood initiatives, housing corporations and other cooperation partners. See also the complete overview of partners here.

We share this data with our partners only after explicit consent from you in the inventory interview.

Purposes and legal bases
Stichting Voor Elkaar Zwolle processes your personal data to determine your eligibility to participate in the Warm Home Zwolle project.

In this context, your personal data may be processed for the following purposes:

Answering questions asked by you or providing requested information;
Making an appointment with an involved party of Warm Home Zwolle, such as an energy coach, handyman or contractor.
For these purposes, we will collect and process only those personal data that are necessary and relevant for the implementation of the Warm Home project.

The purposes listed above each have at least one legal basis for processing your personal data. These legal grounds are:

Legitimate interest: when we process your personal data, this may be necessary to protect the legitimate interests of Stichting Voor Elkaar Zwolle. We carefully consider which personal data are necessary for this purpose.
Compliance with legal obligations;
Consent: if we process your personal data on the basis of a consent granted by you, you have the right to withdraw this consent without reason.
Any processing of personal data must be based on a basis in the AVG. The basis on which we process your personal data varies from case to case. The processing of your personal data to deal with contact with you can be based on the execution of an agreement with you, and on our legitimate interest in dealing with contacts with data subjects in the context of good business practice. The processing of notifications and the forwarding of notifications is based on your consent. You may withdraw this consent at any time without having to provide a reason.

In the future it could happen that we transfer one or more organizational units to a third party or merge with a third party as part of Warm Home Zwolle. In that case it may be necessary to transfer your (personal) data as well.

Privacy and your rights
You have several rights under the AVG regarding the processing of your data.

Below is a summary of your rights. You have the right:

to obtain information about the processing of your personal data and the right to inspect the personal data that we process about you;
if you have given us permission to process personal data, the right to withdraw your permission at any time;
insofar as you have provided us with data and we process them automatically on the basis of your permission or an agreement with you; the right to receive those personal data in a structured, commonly used and machine-readable format. You thereby have the right to transfer those data back to another party;
the right to request that we correct or supplement your personal data if they are incorrect or incomplete;
the right to object to the processing of your data on the legal basis of our legitimate interest (see under the heading of bases). Such objection must be based on the reasons related to your specific situation. We will then balance these against our legitimate interests;if the circumstances no longer allow us to process data; the right to request that we delete your personal data. This may apply, for example, if you withdraw a previously given consent.
the right to request that we restrict our processing of your personal data. This only applies if (a) your data may be incorrect, but this has not yet been checked or corrected; (b) the processing is unlawful, but you do not want us to delete that data; (c) we no longer need the data for our purposes, but you still need it; (d) you object on the basis of special circumstances and it is still unclear whether this objection is justified or not; and
the right to submit a complaint to the Authority for Personal Data, if you are of the opinion that we process or have processed your personal data in violation of privacy regulations. These are the European General Data Protection Regulation (AVG) and the Dutch General Data Protection Regulation Implementation Act (UAVG).
A detailed explanation of your privacy rights can also be found on the website of the Personal Data Authority. There you can also file a complaint.

Contact details
For privacy-related questions, please contact: info@wordpress-926088-5577509.cloudwaysapps.com.

General contact information:

Foundation For Each Other Zwolle

Wilhelm Röntgen Street 4

8013 NE Zwolle