Privacy Statement

Since May 25, 2018, the General Data Protection Regulation (also known as GDPR) has become applicable in all countries of the European Union. One of the aims of these new regulations is to give you more control over the use of your personal data. We find your privacy very important and clear information is essential for this. That is why we have written this privacy statement to inform you about our privacy policy.

This is a website for the project ‘Warm Thuis Zwolle’ of Stichting Voor Elkaar Zwolle (SVEZ), Wilhelm Röntgenstraat 4, 8013 NE, Zwolle. SVEZ works together with our partners in the context of the Warm Home Zwolle project.

SVEZ is the controller within the meaning of the GDPR for the website and the contact options indicated on the website. We process personal data in various ways as part of our business operations. Personal data is all information that tells something about you as a person. Personal data provides information about your identity.

We process your personal data when you visit one of our websites, contact us or during an inventory conversation. In this privacy statement we provide information about our processing of personal data on a case-by-case basis. In each situation you will also find information about the rights you have and how you can exercise them. Our contact details are also included there, in case you have any further questions.

Reading guide: when referring to natural persons (men or women), we always use the masculine form (he/him/his) for ease of reading.

1. Visit websites

Data processing when using websites

When you visit and use the Warm Thuis Zwolle website, we may process your personal data. Stichting Voor Elkaar Zwolle is the controller within the meaning of the GDPR.

We process your personal data if you actively provide it via the website, for example when you enter your e-mail address to receive newsletters, or if you complete an online contact or registration form. We also keep correspondence, for example if you contact us by e-mail or telephone.

Furthermore, data sent by the browser is collected from everyone who visits the website, as well as information about surfing behavior. This information includes your IP address; browser specifications; and data about your surfing and clicking behavior on the website, such as date, time and duration of website visit, access to the website (directly, via a link or search engine), pages viewed, search terms used and the like. This is largely done with cookies, additional information about this can be found in our cookie policy .

Purposes and legal grounds

Use of the website

We mainly process the data of website visitors to ‘Warm Thuis Zwolle’ to ensure that they can use the website in question. This is to ensure that visitors see the website in a format that suits their browser and device (telephone/PC/tablet), can (possibly) register for a newsletter and can contact us via the contact form. The legal basis for this processing is our legitimate interest in providing our Warm Thuis Zwolle website in an appropriate manner and any further communication with our website visitors.

Security, disputes, legal obligations

We process data for the security of the website and the accounts and to prevent, detect and combat (action against) fraud or other unlawful use of the website. We may also need to process your data to settle any disputes or to comply with legal obligations, such as administration obligations, but also any obligations in the context of investigations by competent authorities or a court order. The legal basis for this processing is our legitimate interest in security; combating unlawful use; and enforcement of our rights. To the extent that legal obligations lead to data processing, those obligations form the legal basis.

Receivers

A processor engaged by us may have access to your personal data. A processor is a service provider who also processes personal data for us in the context of its services. This is the case, for example, when a service provider takes care of sending mailings or hosting the website.

In the future, we may transfer one or more organizational units to a third party or merge with a third party in the context of Warm Thuis Zwolle. In that case, it may also be necessary to transfer your (personal) data.

We may further disclose your personal data to third parties, (a) if you have given permission to do so; or if we feel compelled to do so (b) settle a dispute; (c) comply with legal obligations; or (d) to take action against unlawful use of the website.

The use of cookies also involves third parties, for information about this we refer you to our cookie policy .

Retention periods

We keep your personal data for as long as necessary. How long this is varies. Where possible, we mention the concrete retention periods that we use in a specific context in the associated privacy information. We determine the retention period based on the following criteria: (a) the purpose for which we use your personal data: we keep the data for as long as necessary for that purpose; and (b) legal obligations: various laws and regulations impose minimum periods for which we are obliged to retain the (personal) data covered by them.

Privacy and your rights

Under the GDPR you have various rights with regard to the processing of your data.

Below you will find an overview of your rights. You have the right:

to obtain information about the processing of your personal data and the right to inspect the personal data that we process about you;
if you have given us consent to process personal data, the right to withdraw consent at any time;
insofar as you have provided data to us and we process it automatically based on your consent or an agreement with you; the right to receive that personal data in a structured, commonly used and machine-readable format. You have the right to transfer that data to another party;
the right to request that we correct or supplement your personal data if it is incorrect or incomplete;
the right to object to processing of your data on the legal basis of our legitimate interest (see under the heading ‘foundations’). You must base such an objection on reasons related to your specific situation. We will then weigh these against our legitimate interests;
if we are no longer allowed to process data given the circumstances; the right to request that we erase your personal data. This may apply, for example, if you withdraw previously given permission.
the right to request that we limit our processing of your personal data. This only applies if (a) your data may be incorrect, but this has not yet been checked or corrected; (b) the processing is unlawful, but you do not want us to erase that data; (c) we no longer need the data for our purpose, but you still need it; (d) you object on the grounds of special circumstances and it is still unclear whether this objection is justified or not; and
the right to file a complaint with the Dutch Data Protection Authority if you believe that we are processing or have processed your personal data in violation of privacy regulations. This concerns the European General Data Protection Regulation (GDPR) and the Dutch General Data Protection Regulation Implementation Act (UAVG).

You can also find a detailed explanation of your privacy rights on the website of the Dutch Data Protection Authority . You can also file a complaint there.

Cookies

We use cookies’. Some cookies are necessary for a site to function properly and others allow us to analyze site usage and users with the aim of improving the website. For more information, please visit our cookie policy .

Contact details

For privacy-related questions, please contact: info@warmthuiszwolle.nl.

General contact details:

Stichting Voor Elkaar Zwolle

Wilhelm Röntgenstraat 4

8013 NE Zwolle

2. Contact us

Data processing when contacting us

When you contact us in the context of Warm Thuis Zwolle, your personal data will be processed. Stichting Voor Elkaar Zwolle (SVEZ) is the controller within the meaning of the GDPR. In this privacy statement we inform you about the processing of personal data when you contact us.

We process your personal data when you contact us to handle the contact with you. This may be to answer your question or to handle a complaint you have.

Purposes and legal bases

Below you will find the full list of processing purposes.

Handling contacts, including any follow-up contact
Answering questions and increasing their quality and efficiency (for questions that have already been asked);
Handling complaints, including follow-up contact (requests for further information;
Answering questions you ask or providing requested information;
Compliance with legal obligations;
Handling any disputes.

Any processing of personal data must be based on a basis from the GDPR. The basis on which we process your personal data varies per case. The processing of your personal data to handle contact with you can be based on the execution of an agreement with you, and on our legitimate interest in handling contacts with data subjects in the context of good business operations. The processing of registrations and the forwarding of registrations is based on your consent. You can always withdraw this consent without having to give a reason.

Receivers

Retention periods

We strive to keep your personal data for as short a time as possible. How long this is varies. Where possible, we mention the concrete retention periods that we use in a specific context in the associated privacy information. We determine the retention period based on the following criteria: (a) the purpose for which we use your personal data: we keep the data for as long as necessary for that purpose; and (b) legal obligations: various laws and regulations impose minimum periods for which we are obliged to retain the (personal) data covered by them.

Privacy and your rights

Under the GDPR you have various rights with regard to the processing of your data.

Below you will find an overview of your rights. You have the right:

to obtain information about the processing of your personal data and the right to inspect the personal data that we process about you;
if you have given us consent to process personal data, the right to withdraw consent at any time;
insofar as you have provided data to us and we process it automatically based on your consent or an agreement with you; the right to receive that personal data in a structured, commonly used and machine-readable format. You have the right to transfer that data to another party;
the right to request that we correct or supplement your personal data if it is incorrect or incomplete;
the right to object to processing of your data on the legal basis of our legitimate interest (see under the heading ‘foundations’). You must base such an objection on reasons related to your specific situation. We will then weigh these against our legitimate interests;
if we are no longer allowed to process data given the circumstances; the right to request that we erase your personal data. This may apply, for example, if you withdraw previously given permission.
the right to request that we limit our processing of your personal data. This only applies if (a) your data may be incorrect, but this has not yet been checked or corrected; (b) the processing is unlawful, but you do not want us to erase that data; (c) we no longer need the data for our purpose, but you still need it; (d) you object on the grounds of special circumstances and it is still unclear whether this objection is justified or not; and
the right to file a complaint with the Dutch Data Protection Authority if you believe that we process or have processed your data in violation of privacy regulations. This concerns the European General Data Protection Regulation (GDPR) and the Dutch General Data Protection Regulation Implementation Act (UAVG).

You can also find a detailed explanation of your privacy rights on the website of the Dutch Data Protection Authority . You can also file a complaint there.

Contact details

For privacy-related questions, please contact: info@warmthuiszwolle.nl.

General contact details:

Stichting Voor Elkaar Zwolle

Wilhelm Röntgenstraat 4

8013 NE Zwolle

3. Inventory conversation

After you have left contact details, we will contact you for an inventory meeting. The ‘Warm Home Zwolle’ project helps residents who cannot afford it themselves to have a more energy-efficient home. If you want to use the ‘Warm Home Zwolle’ project, we need information from you. Think about:

Postcode and address details;
Type of property (purchase or rental property);
Or you meet the income limit of 130% of the legal minimum.

When we contact you, we will request this information from you and we will store it for a maximum of 3 years after the energy measures have been implemented. We also ask for your permission to share this personal data with our project partners. These include, for example, the municipality of Zwolle, energy coaches from neighborhood initiatives, housing associations and other partners. See also the full overview of the partners here.

We only share this data with our partners after explicit permission from you during the inventory conversation.

Purposes and legal bases

Stichting Voor Elkaar Zwolle processes your personal data to determine whether you are eligible to participate in the Warm Home Zwolle project.

In this context, your personal data may be processed for the following purposes:

Answering questions you ask or providing requested information;
Make an appointment with an involved party at Warm Thuis Zwolle, such as an energy coach, handyman or contractor.

For these purposes, we will only collect and process personal data that are necessary and relevant for the implementation of the Warm Home project.

The purposes mentioned above each have at least one legal basis for processing your personal data. These legal bases are:

Legitimate interest: when we process your personal data, this may be necessary to promote the legitimate interests of Stichting Voor Elkaar Zwolle. We carefully consider which personal data are necessary for this.
Compliance with legal obligations;
Consent: when we process your personal data based on consent you have given, you have the right to withdraw it without reason.

Any processing of personal data must be based on a basis from the GDPR. The basis on which we process your personal data varies per case. The processing of your personal data to handle contact with you can be based on the execution of an agreement with you, and on our legitimate interest in handling contacts with data subjects in the context of good business operations. The processing of registrations and the forwarding of registrations is based on your consent. You may withdraw this consent at any time, without having to give a reason.

Receivers

Privacy and your rights

Under the GDPR you have various rights with regard to the processing of your data.

Below you will find an overview of your rights. You have the right:

to obtain information about the processing of your personal data and the right to inspect the personal data that we process about you;
if you have given us consent to process personal data, the right to withdraw consent at any time;
insofar as you have provided data to us and we process it automatically based on your consent or an agreement with you; the right to receive that personal data in a structured, commonly used and machine-readable format. You have the right to transfer that data to another party;
the right to request that we correct or supplement your personal data if it is incorrect or incomplete;
the right to object to processing of your data on the legal basis of our legitimate interest (see under the heading ‘foundations’). You must base such an objection on reasons related to your specific situation. We will then weigh these against our legitimate interests;
if we are no longer allowed to process data given the circumstances; the right to request that we erase your personal data. This may apply, for example, if you withdraw previously given permission.
the right to request that we limit our processing of your personal data. This only applies if (a) your data may be incorrect, but this has not yet been checked or corrected; (b) the processing is unlawful, but you do not want us to erase that data; (c) we no longer need the data for our purpose, but you still need it; (d) you object on the grounds of special circumstances and it is still unclear whether this objection is justified or not; and
the right to file a complaint with the Dutch Data Protection Authority if you believe that we process or have processed your data in violation of privacy regulations. This concerns the European General Data Protection Regulation (GDPR) and the Dutch General Data Protection Regulation Implementation Act (UAVG).

You can also find a detailed explanation of your privacy rights on the website of the Dutch Data Protection Authority . You can also file a complaint there.

Contact details

For privacy-related questions, please contact: info@warmthuiszwolle.nl.

General contact details:

Stichting Voor Elkaar Zwolle

Wilhelm Röntgenstraat 4

8013 NE Zwolle